Política de envío
1. Shipping policy
Last updated: October 12, 2026
Order processing
We prepare orders within 1–2 business days (Monday to Friday, excluding public holidays). As soon as your parcel ships, we email you a tracking number.
Delivery times
We ship from warehouses in several countries so your order arrives as fast as possible. The estimated delivery time for your address is shown at checkout before you pay.
Delivery times are estimates from the carrier. If you need your order by a specific date (a trip or a gift), please order with some margin.
Shipping cost
- 1 balaclava: US$4.95, or the equivalent in your currency.
- Packs of 2 and 3: free shipping.
The final shipping cost is always shown at checkout before you pay.
Duties and taxes
For deliveries outside the European Union, the carrier may charge import duties or taxes on delivery if your country applies them and they were not shown at checkout. These charges are paid by the recipient.
Delivery address
Please check your address before paying. If you need to change it, email us as soon as possible: if the order hasn't shipped yet, we'll update it for free. If a parcel is returned because the address was incomplete or incorrect, we'll ship it again and you only pay the new shipping cost.
Delayed, lost or damaged parcels
If your tracking hasn't moved for more than 10 days, or your parcel arrives damaged, email us at with your order number. We'll send you a new one or refund you, whichever you prefer.